Thursday, March 31, 2011

To Complain or Not Complain


An employee of a large company that you do business with fails to follow up with you, call you when you request they call, verbally denies your request without gathering all of the legitimate details, later states they can fulfill the request but ultimately loses that one aspect of your business for their company as a result.


Do you formalize your complaint in writing?  If so, would you do it knowing that the employee could lose their job?

If the employee didn't lose their job, would you feel comfortable continuing to conduct business with the company?  Or would you feel awkward every time you entered that location? 

Would you really want to continue doing business with a company who lets their employees get away with treating the customer like that?

Thursday, March 24, 2011

Reader's Digest We Hear You, America! Contest

I love Jackson, Michigan.  Reader's Digest had a competition recently where 10 municipalities were all going to win prize money based on the numbers of "Cheers" a town received.  I'm happy to report that a Michigan town won the grand municipal prize, which should have been about $40,000.  I'm sad to report that Jackson ranked at about number 57 when that competition ended.

But Reader's Digest has brought the competition back, and I'm hoping to get more cheers for Jackson!!  Jackson needs so many things: jobs, roads that don't break our cars, pool maintenance at Ella Sharp, more than one operational fire station, and hope.

Here's what you can do:

Go to the Reader's Digest We Hear You America page by clicking here.

On the right hand side, you'll see a section that says "Cheer now for your town."  Type in Jackson, MI and then click the "Cheer" button.

On the next screen, your first visit to the site will require you to register.  On future visits, you'll only be required to enter your e-mail address to login.

After you register/login, you'll see a "Cheer!" button on the left hand side.  Click that repeatedly (it'll change to Cheer Louder when you've maxed your votes for the day) until you've voted your 10x.  You can watch the total cheers at the top go up.

After you've reached your max cheers for the day, you can click on cheer louder and help spread the word by sending e-mails, posting to Twitter and posting to Facebook. 

Help spread the word and let's get Jackson in the top 10, if not #1.  The contest ends on May 16, 2011.  We can do this, Jackson!

Friday, March 18, 2011

Philly Cooking Creme Helped My Dinnertime Dilemma!

I was hoping to have a house-warming party using the awesome Philly Dinnertime Dilemma kit that I received from  However, the banks had a different idea (and they didn't even know it!).

We closed on our new house a little later than we anticipated, so instead of a house-warming party, it was a moving party!!

We had some snacks out to nibble on between loads, but the Kraft Philly Cooking Cremes, which come in Original, Savory Garlic, Santa Fe and Italian Herb, were awesomely handy for this tired gal when it came time to really FEED to moving crew!!

I did a little prep the night before by pre-cooking the approximate amount of pasta I was going to need.  I even decided to mix it up a little using various types, including sea shell pasta, which is always a favorite with the kids.

So when the time rolled around to begin the food, I defrosted my chicken and cooked it in the absolutely awesome GreenPan that I got.  What an amazing pan!  No oil, butter or grease needed to prevent my chicken from sticking, but it's NOT Teflon, either!

I used a total of 6 Philly Cooking Cremes to fee my moving crew of about 20 friends.  One friend was so geeked about the whole idea of promoting good foods that she ran home and applied to become a hostess.  Another, who works at Meijer and had been wondering about the Philly Cooking Cremes, was happy to have finally tried them.

We had an outstanding time!  The Philly Cooking Cremes are bound to become a staple in our house, especially when we know that we'll be having guests! ;-)

My guests can participate in additional online conversation here.